When considering the cancellation of an Ollie dog food subscription, it’s important to understand the process thoroughly. Ollie provides a fresh, nutritious option for pet parents who want the best for their furry companions.

However, circumstances change, and knowing how to navigate the cancellation process can save time and avoid any unwanted surprises.

This guide aims to equip you with all the necessary information to make an informed decision about your subscription, covering everything from the steps to cancel to understanding the common reasons why others have chosen this path.

How To Cancel Ollie Dog Food Subscription?

Why People Cancel Ollie Dog Food Subscriptions

Several reasons lead pet owners to cancel their Ollie subscriptions. The cost is a significant factor, as Ollie’s fresh, high-quality dog food comes at a premium price, with meals costing approximately $3.50 to $11 per day depending on the size of the dog.

For many, this price point may be outside their budget, especially when feeding larger breeds​​.

Another reason is the need for freezer space to store the food, which can be a challenge for those with limited space.

Additionally, the thawing requirement before feeding can be inconvenient, particularly for busy pet parents who might forget to thaw the pouches in advance​​.

Pet owners also consider switching due to dietary changes or health issues their dogs may experience. While many dogs thrive on Ollie’s fresh recipes, yielding improvements in coat shine, energy levels, and digestion, some pets may have specific dietary needs or allergies that necessitate a change in diet​​​​.

Whether it’s due to financial constraints, storage and convenience issues, or your dog’s unique health needs, knowing how to cancel efficiently and exploring alternative options can ensure your pet continues to receive the nutrition they need without undue stress on you.

Step-by-Step Guide to Canceling Your Ollie Dog Food Subscription

Canceling an Ollie dog food subscription involves a few clear steps. This guide is designed to navigate you through the process smoothly, from preparation to the final confirmation of your cancellation.

Preparing to Cancel

Check Your Subscription Details:

Log into your Ollie account to review your current subscription plan. It’s crucial to be aware of the specifics of your plan, including delivery frequency, next scheduled delivery, and any customization you have made for your pet’s dietary needs.

Understand the Timing:

To avoid additional charges, take note of the billing cycle and the cut-off dates for cancellation.

Ollie typically processes subscriptions several days before the next scheduled delivery, so plan to cancel well in advance of this date to prevent unwanted charges or shipments.

The Cancellation Process

Online Cancellation via the Ollie Website:

  • Navigate to the ‘Account‘ section after logging into your Ollie account.
  • Select the ‘Subscription‘ tab to find the details of your plan.
  • Locate and click on the ‘Cancel Subscription‘ option. You may need to scroll down or navigate through the menu to find this.

Follow the on-screen prompts to confirm your cancellation. This may include providing a reason for cancellation and confirming your choice.

Canceling via Phone or Email:

If you prefer to cancel your subscription outside of the website, Ollie offers options to cancel via phone or email. You can contact Ollie’s customer support team for assistance.

The customer support contact details are typically listed on the Ollie website under the ‘Contact Us’ section.

Confirmation and Next Steps


Confirmation of Cancellation:

Upon completing the cancellation process, you should receive a confirmation email from Ollie. This email confirms that your subscription has been canceled and provides any relevant details about the cancellation.

If you do not receive a confirmation email shortly after cancellation, reach out to Ollie’s customer support to ensure your request was processed correctly.

What to Expect After Canceling:

Final Shipment:

If you had any deliveries scheduled before your cancellation took effect, you might still receive this final shipment. Check your account details or confirmation email to verify if this applies to your situation.

Billing Adjustments:

Depending on your billing cycle and the timing of your cancellation, you may be eligible for a refund or credit. Review Ollie’s refund policy or contact customer support for specific details regarding your account.

Canceling your Ollie subscription is a straightforward process designed to be user-friendly.

Whether you’re making changes to your pet’s diet, adjusting your budget, or have other reasons for cancellation, following these steps ensures a hassle-free experience.

Always remember to review Ollie’s most current cancellation policy on their website or contact their support team for the most accurate and up-to-date information.

Modifying Your Subscription


Adjusting Delivery Frequency:

If you’re finding it challenging to use up the dog food before the next shipment arrives or if the cost of frequent deliveries is a concern, consider adjusting the delivery frequency.

Many pet food subscription services, including Ollie, offer flexible scheduling options.

This means you can receive deliveries less often, which might better suit your budget and your pet’s consumption rate.

Changing the Meal Plan or Portion Size:

Another option is to alter the meal plan or adjust the portion sizes. If your dog’s dietary needs have changed due to age, health status, or activity level, updating the meal plan can ensure they’re still getting the right balance of nutrients.

Additionally, if you notice your dog is gaining or losing too much weight on their current portion size, adjusting it can help maintain their ideal body condition.

Exploring Other Dog Food Options

Before making a switch, it’s crucial to consider your dog’s nutritional needs, any allergies or sensitivities they may have, and your own preferences regarding ingredients, preparation time, and budget.

Brief Overview of Alternative Dog Food Brands:

  1. Kibble and Dry Food: Brands like Royal Canin, Hill’s Science Diet, and Purina Pro Plan offer specialized formulas based on breed, size, age, and health conditions. These options are budget-friendly and have a long shelf life.
  2. Canned and Wet Food: Wet food options from brands like Blue Buffalo and Wellness offer high moisture content, which can be beneficial for hydration and may be more palatable to some dogs.
  3. Fresh, Human-Grade Meals: Companies like The Farmer’s Dog and Nom Nom now offer fresh, human-grade meals similar to Ollie, formulated by veterinarians and tailored to your dog’s specific dietary needs.
  4. Raw Diet: For owners interested in a raw diet, brands like Stella & Chewy’s and Primal offer freeze-dried or frozen options that provide the benefits of raw feeding with the convenience of pre-prepared meals.

Transitioning Your Dog to a New Food:

When introducing your dog to a new food, it’s essential to do so gradually to avoid gastrointestinal upset.

Start by mixing a small amount of the new food with the old food, gradually increasing the proportion of new food over the course of 7-10 days. This slow transition helps your dog’s digestive system adjust to the new diet.

Consulting with a Veterinarian:

Before making any changes to your dog’s diet, especially if considering a raw diet or if your dog has specific health issues, consulting with a veterinarian is crucial. They can provide personalized advice based on your dog’s health status and nutritional needs.


Can I pause my subscription instead of canceling?

Yes, most dog food subscription services, including Ollie, offer the flexibility to pause your subscription.

This can be particularly useful if you’re going on vacation, have a surplus of food, or if your pet needs to temporarily switch diets due to health issues.

Pausing allows you to halt deliveries without ending your subscription, giving you the convenience to resume whenever you’re ready.

Will I receive a refund for unused portions?

Refund policies vary by company. For Ollie, as with many subscription services, refunds are typically not provided for opened or partially used products.

However, if you encounter issues with your order or if there are extenuating circumstances, it’s best to contact customer support directly.

They may offer refunds or credits on a case-by-case basis, especially for unopened products or issues with delivery.

What happens if I cancel after my billing date?

If you cancel your subscription after your billing date, you may still be responsible for payment for the next scheduled delivery, as orders are often prepared and processed in advance.

It’s important to review the subscription service’s cancellation policy and timing to avoid unwanted charges.

Most services, including Ollie, require cancellation before the billing cycle processes to prevent further charges.

Can I reactivate my subscription after canceling?

Yes, reactivating a canceled subscription is usually straightforward.

With Ollie and similar services, you can log back into your account and reactivate or create a new subscription plan.

This feature allows flexibility for pet owners who may need to cancel for a short period but wish to return to the service.


Managing an Ollie dog food subscription offers flexibility to accommodate the changing needs of your pet and your lifestyle. Whether you need to pause, cancel, or reactivate your subscription, understanding these options helps ensure your pet continues to receive nutritious, high-quality meals suited to their needs.

Always communicate directly with customer support for specific questions or concerns about your subscription or to make changes to your plan.

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